Managing the risk of learning: Psychological safety in work teams

By 15 maart 2002 april 18th, 2019 Teameffectiviteit

Abstract

This social psychological analysis explores themes of trust and collective learning in teams. I describe interpersonal risks that can inhibit collective learning, distinguish psychological safety from trust, and explain why psychological safety mitigates interpersonal risks and facilitates a structured learning process in teams. Examples from field studies in several organizational settings are used to support a new theoretical model and show how leaders can help their teams manage the risks of learning.

Author

Amy C. Edmondson Associate Professor, Harvard Business School

Full text

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